Can I become a Fan on your Facebook page?
Oh, if you insist …
Can I place an order other than on your website?
Absolutely! Click here to print our mail order form and send to:
1783 Forest Drive #320
Annapolis, MD 21403
Please allow 10 business days for your order to be processed, but it usually takes a lot less time. You can also call us at 1-888-875-1823 and leave us a message. We generally return calls within an hour, but try to return all calls the same business day.
Exactly what size are the stow pouches?
The oversized stow pouches for the Big and Regular Joey are meant to carry multiple bags. The Big Joey’s pouch (9.5″x 5″) can carry itself and two additional bags, while the Regular Joey’s pouch (8″x 4″) can carry itself and another bag. The pouches will fit in almost any size purse. If you forget your purse then you forgot your bags. Of course, that would be okay since you won’t be able to buy anything anyway.
Exactly how big are the Big and Regular Joeys?
The Big Joey is 18″x 25″x 5″ and can comfortably carry 4 shoeboxes while the Regular Joey is 14″x 21″x 4″ and fits 2 shoeboxes so you can carry both large and small loads. In addition, the handles are not positioned like other ‘t-shirt’ bags. Our handles are positioned for you to carry the bags along your side like a purse. The Big Joey is designed to go over your shoulder and fit nicely under your arm, while the Regular Joey can be carried at your side and won’t drag on the ground. Even better, Joey Totes are attractive enough to be used in department stores and boutiques, not just the grocery.
What is your return policy?
All Joey Totes come with a Lifetime Guarantee against material defects and manufacturing of each bag. If you are not happy with your Joey Totes, return them and we will give you a full refund on your purchase. All you have to do is send the bags with a copy of your email receipt or a note with name, address and credit card used to:
1783 Forest Drive #320
Annapolis, MD 21401
You should receive your refund within 10 business days.
Why is having a reusable bag responsible? Can’t we just recycle paper and plastic bags?
There is a reason the mantra ‘Reduce, Reuse, Recycle’ is in this order. Concentrating on reducing and reusing items should come first before resorting to recycling. Once the item is no longer useful, it should be recycled. However, the numbers for recycling paper and plastic bags do not add up to an appealing solution. Less than 4% of all plastic bags are recycled and the energy used to recycle paper outweighs much of the benefit versus virgin wood fibers. Both use valuable resources for a ‘disposable’ product which contributes to energy consumption and pollutes our environment.
Owning and using a well constructed, reusable set of bags is a simple and effective way of being a responsible resident of our planet. And people will think you’re cool, too.
Who did your website and photography?
Both Katie McKenna Daniels of McKenna Daniels Design and Dean Thorsen of Thorsen Photography did a fantastic job for us. We have to give a special thanks to Dean and his wife, who are family friends that also took our wedding photos, for graciously exploiting their children to promote our bags. Please visit their websites for more information.
Are Joey Totes meant to carry children?
No! Our photos are meant to demonstrate attributes of our product and contain a certain ‘cuteness’ factor, but we do not recommend anyone reenacting these images.
What is with the Kangaroo??
Aside from the obvious use of a pouch, we chose the kangaroo as our mascot when we discovered some very interesting, environmentally-friendly facts about the beloved kangaroo:
- Despite having a herbivorous diet similar to ruminants such as cattle, which release large amounts of methane through exhalation and eructation, kangaroos release virtually none. The hydrogen byproduct is instead converted into acetate, which is then used to provide further energy. Scientists are interested in the possibility of transferring the bacteria responsible from kangaroos to cattle, since the greenhouse gas effect of methane is 23 times greater than that of carbon dioxide.
- The kangaroo is also one of the most efficient calorie burners on the planet, enabling it to travel far distances to find food and water.
Where are Joey Totes manufactured?
Joey Totes are ethically manufactured in China. Really. There is a reason our bags do not cost $.99! We pay for durable material manufactured into a quality product at a fair wage using no child labor.
Do Joey Totes wrinkle when they are stuffed in the pouch?
Yes, but straighten out once you put your stuff in them. It’s almost magic.
Can I buy Joey Totes in retail stores?
At the moment, Joey Totes are available exclusively online.
Why are Joey Totes made of ripstop Nylon?
We spent a lot of time researching fabrics. The primary goal in designing our bags was to have a product that would be durable enough to collapse into a small unit, multiple times so users could easily stow them while also finding the bags visually appealing. We are always interested in improving our product, so if you have a suggestion for an alternative we would love to talk to you about it.
Are there more color choices coming?
You can have any color you want so long as it’s Slate Gray with Fuschia logo. In the future we will offer multiple colors without overwhelming you with choices.
Do you donate to charities/non-profits and/or can you help in fundraising efforts?
For personal reasons, we donate a percentage of profits to support the efforts of SOS Children’s Villages, a charity dedicated to helping orphaned and abandoned children.
Do you have an Affiliate Program?